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Privacy Policy

At travall.co.uk, your privacy is our priority. We are committed to protecting your privacy at all times and in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer information. However, we travall.co.uk, division of ASG Group Limited do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.

How do we use the information we collect?
When you become a travall.co.uk member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth.
travall.co.uk will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

What legal basis do we have for processing your personal data?

  • consent - where you have provided your contact information and consented
  • contract - where we are supplying goods and services
  • legitimate interests - for the purpose of direct marketing - to provide information that we believe is genuinely of interest to you, to prevent and identity fraud, enhance the security of our systems

You can request removal of your information by contacting us via our contact form.

How long do we keep your personal data for?
We retain data for no longer than reasonably necessary. However we may be required to keep data for longer for legal compliance - e.g. fraud prevention/detection.
We shred and destroy written data, and delete digital data. Backups will be kept for as long as necessary to comply with our legal obligations and business continuity/recovery

Your rights in relation to personal data
We respect the right of data subjects to access and control your personal data held by us

  • to request access to personal information
  • to correct and delete your information
  • to withdraw consent
  • to data portability
  • to restrict processing and object
  • to lodge a complaint with the Information Commissioner's Office

You can exercise these rights by contacting us via email, phone, or our contact form. We will respond to subject data requests via our contact form. We will ask you to confirm only the minimum amount of information to verify your identity - at least your name and phone number

HOWEVER: Your rights to removal may be limited, if we're asked to delete data which we are required to keep by law.

How to contact us?
If you have questions or concerns about our privacy practices, your personal information, or if they wish to file a complaint you can contact us online via our contact form.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. travall.co.uk does not store this information and uses it for the sole purpose of sending this one-time email.

Our use of log files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site security
All travall.co.uk employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.

Correcting and updating your personal information
After becoming a travall.co.uk subscriber you may correct/update your personal information by clicking on the 'Your Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Account details button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'Your Account' section, or the 'Contact Us' section.

Links to other sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the travall.co.uk site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from travall.co.uk.

Legal disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner's names are NEVER shared with our customers without their consent.

Our use of cookies

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your feedback is always welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. You can reach us via mail at the following postal address:

Osmaston Park Industrial Estate
Gosforth Road
DE24 8HU
United Kingdom